Effectively planned, scheduled and dispatched Service Work Orders, improve a field service organization's On-time Delivery, enhances customer service, and ultimately increases profitability due to increased quality and speed of field service projects (whether the field technicians device is online or offline). Service Work Orders empower your field technicians to work effectively and productively from dispatch of a service work order through successful completion of a field project. CORE and NATIVE ERP capabilities assures needed flexibility and extensibility assuring field technicians can easily adapt to change.

The mobile app can be used in connected or disconnected mode.
CloudSuite Industrial Service Management Mobile
Service Management Mobile acts as a delivery mechanism especially designed for mobile field service organizations that rely on a steady flow of incoming and outgoing data. Field technicians require access to centrally stored customer, service order, scheduling, and resolution data. A competitive advantage is gained by seamless integration between field technicians and back-office customer service, service logistics, and accounting systems. Service Management Mobile helps organizations speed response time, complete more service orders per day and provide superior customer service.
Service Management Mobile helps companies outfit their technicians with mobile handheld devices. As a delivery mechanism, it bridges the costly gap between the field and the back office.
Service Management Mobile provides accurate and near real-time information, enabling field technicians, back-office users, and executives to make informed decisions.
Core functions of the mobile app;
- Device compatibility: Empower your workforce through the use of mobile devices. A mobile license grants a technician access to work disconnected using an Apple or Android phone or tablet or connected, via an internet browser, on a phone or mini-tablet.
- Customer and Service Details: Field technicians can easily access customer contact information as well as and historical data such as incidents, service orders, service contracts, invoices and unit configuration details related to that customer.
- Transaction Processing: Field technicians can process transactions for labor, materials and miscellaneous expenses associated with a Service Request Order (SRO).
- Follow-Up Service & Future Requests: While in the field, future service commitments can be made by creating follow-up appointments for the job at hand or creating new incidents to address additional service requests.
- Credit Card Processing: With use of the support gateway provider, a technician can process credit card payments while in the field.
- Native Device Calls: Easily launch phone dialing or mapping features of the iOS or Android device to assist with the technician routing and communication.
- Signature Capture: Capture a signature as part of the service order completion and approval process.
- GPS Polling: Technicians that have mobile devices equipped with GPS can transmit their coordinate information to the back office. The information is useful to a scheduling manager or dispatch which needs track the partners last known location for route optimization and chart historical locations for a given day.
- Clock On/Off: Clock on when the technician arrives on-site and clock off when the work is completed for accurate time tracking for billing purposes and labor analysis.
- Picture Attachments: Quick access to the device’s camera and photos for attaching an image to the work order to further document the work complete and the equipment serviced.
- Service Work Order Printing: Print and Share a PDF with the details of the work performed, the company logo and a signature from the customer.

Unique Infor CloudSuite Field Service Capabilities
Unique Infor CloudSuite Field Service Capabilities
A Mobile Service Work Order not only coordinates in-house production, but gives a real-time set of work instructions to the field service technician to complete a job such as capture costs of labor (based on skill level, certification, etc.), materials issued to a job, including transfers of one vehicle’s mobile inventory to another or drop-shipped items at the work site, attachment of pictures captured on the device, barcode/QR code inputs and an electronic invoice available for electronic signature after work is completed. All from the field in real-time. Should the connection to the internet go down (WiFi) all work is saved and transmitted once a connection is again restored (store and forward technology).

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