Thank you 180Systems for writing a great post on ‘How to measure whether an ERP implementation is successful’, published on November 4, 2015!
We at ESS have been thinking the same thing and this article puts so well we wanted to share it with our clients and readers. We especially love the specific and measurable metrics (or Key Performance Indicators – KPIs) that are mentioned.
We have included the post here:
How to measure whether an ERP implementation is successful
It’s not time to celebrate when the system goes live. Nor is it time to celebrate even if it’s on time or on budget. It’s only time to celebrate if the benefits in the business case have been realized. Ideally the benefits are in the form of a measurable metric or a Key Performance Indicator (KPI) such as the time it takes to process an order. However many organizations don’t identify these measures of success and even if they do, they promptly forget about them as soon as the implementation starts as they have enough on their plates to consume each day and then some.
So what do you do to keep the KPIs relevant? We recommend that the goal KPIs be embedded in the project from the start so that everyone is aware of them. Subject matter experts involved in designing and testing should be questioned whether the goal metrics are attainable at various times throughout the implementation. Steering committee meetings should include updates of whether the goal metrics are at risk of being attained. Sometimes attaining the goal KPIs puts the budget and schedule at risk. When this happens, you need to get the steering committee to consider budget and schedule variances.
Read our previous post on how looking at some of the failures and pitfalls of an ERP roll out can help to ensure that an ERP implementation will be successful.
Another related ESS post that may well be worth a read is Tips for the Best ERP Implementation Strategy.
Please contact us for any questions you may have regarding embarking on a new ERP project roll out, training or maintenance on a current ERP system or even measuring your (hopefully!) successful ERP implementation.